Please review the complete rules and restrictions listed below. When you purchase the package, you agree to these rules and restrictions.
GENERAL PACKAGE RULES & REGULATIONS
- Prices for vacation packages are subject to change without notice, and reservations are based on availability. EuropeanDestinations reserves the right to correct an error in any price prior to your departure. The final package price is based on what you selected during your booking process. Please verify that you selected all land services that you would like to purchase.
- Once you finish your booking process, hotels and airline reservations are confirmed. Your credit card will be charged for the indicated amount in order to issue your airline tickets and guarantee your reservations.
- If for some reason, a hotel fails to confirm, we will advise you as soon as possible with alternatives. Your credit card will not be charged until all hotels are confirmed.
- Your credit card statement may reflect two entries, one from the airline and one from us but always for the same total package price.
- If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel are confirmed until your credit card has been processed and charged.
- All travelers must travel on the same itinerary.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticketless travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page. Please use one email address only.
- If your air itinerary cannot be e-ticketed, we must issue paper tickets and we will ship the travel documents via Fedex (standard fees apply). We will add the appropriate shipping charges to the cost of your trip. Please note: additional fees apply for Saturday, early morning delivery or other situations. Additional fees apply for international shipping as well.
- Vacation packages are provided by Solar Tours Inc. of which EuropeanDestinations is a subsidiary division.
-Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulates and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent.
FINAL PAYMENTS
- Travel Insurance coverage will not cover our internal cancellation fees.
- EuropeanDestinations has the right to cancel the booking in the event of non-payment or payment dispute.
- We accept credit cards issued in the US. For international credit cards, we may need the 3 digit security code in the back of your credit card. In these situations, you will receive an email from us requesting it.
STAGGERED PAYMENTS
-The fact that we allow clients to pay in parts is irrelevant to these terms and conditions. The obligation for the client to us is the whole amount of the booking at the time of booking regardless how much of the booking has been paid to us. Cancellation penalties will be based on the whole amount of the booking not on partial payments processed at the time of cancellation. If the cancellation penalties exceed what we have been paid you agree for us to charge your credit card to cover any unpaid cancellation fees.
REVISIONS
- Revisions to vacation package reservations are only allowed up to 7 days prior to departure
- If you change your vacation package, you will have to pay the revision fees as specified below. You will also have to pay for any increase in price resulting from a change to your package.
- All revisions are subject to availability.
REVISION FEE SCHEDULE
- Any revision to a vacation package will be subject to a fee of $50 per reservation.
AIRLINE CHANGES, CANCELLATIONS & REFUNDS:
- Tickets are NOT refundable. Changes will be permitted as long as the reservation has been canceled 48hours prior to departure.
- Ticket exchanges must be made prior to the original departure date.
- Most airlines tickets can be exchange up to one year from the ticketed date.
- All ticket status must be open in order to process an exchange.
- Airline change fees apply according to the airline fare rules plus any fare difference that may increase. Change fees vary between airlines. - All exchanges must be submitted to European Destinations. Exchange can not be made online. You must contact one of our agents in order to assist you.
- European Destinations do not control the fees set by the airline and have no authority to waive them.
- Some tickets do not allow any changes, even with a fee.
- If the ticket permits changes here are some general restrictions:
- You cannot change the name on an airline ticket or give the ticket to someone else to use.
- You cannot exchange a ticket from one airline to another.
- Airlines will not allow the ticket to be reused if the original reservation was not cancelled before the departure date.
- Unused tickets can be exchange up to one year from the ticketed date, provided that the original reservation was cancelled before the departure date.
- If you have a paper ticket, you must send the ticket to our office. We cannot process the exchange until we receive the original ticket. Ask for instructions on exchanging a paper ticket.
- If you are in the middle of your trip you can contact the airline directly to change your ticket. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.
AIRLINES SCHEDULE
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date (outbound and inbound). We are not responsible for airlines schedule changes. The airline has the right to adjust/change and cancel flights up to the day of departure.
We are not responsible for any misconnections that the airlines might cause. We are not liability for cancelled flights, flights that are missed or flights with misconnection due to any airline scheduled changes. We are not able to compensate for hotel overnights if such may occur due to an airline schedule change. It is your responsibility to coordinate with the airline directly any changes that might affect your travel.
If the airline is providing a full refund due to major schedule change; you will be responsible for the purchase of the new ticket with another carrier. Money transfer from airline to another is not allowed. Airline refunds take between 6-8 weeks.
Observations:
Our site may offer you the lowest deal available, but in some extreme cases the system might generate an usual itinerary. Such as switching of one airport to another or changing airlines between connections.
With these particular itineraries we strongly recommend that you have a minimum of 4 hours to make your connection time. If you are willing to accept the itinerary as shown then you will be solely responsible for any flight schedule changes given by the airline, misconnections, or any other event that might effect your itinerary.
HOTELS
- Depending on the season, some hotels may charge for cancellations or revisions. The closer to your departure date that you change, the more likely there will be higher penalties.
TRAINS
- Trains cannot be reserved prior to 60 days before departure; requests for changes in departure times are allowed prior to that date.
- Once trains are issued, any change is subject to a penalty of $25, plus any difference in fare.
- If tickets are in your possession, they must be physically received in our office before any change can take place and additional mailing fees will be applied.
CANCELLATIONS
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- If you cancel your vacation package, you will have to pay a cancellation penalty.
- The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates.
- We must receive cancellation notices in writing. Verbal cancellations are not accepted. Please send your cancellation to Contact@Europeandestinations.com.
HOTELS
- Hotels have different cancellation penalties according to the dates of stay at hotel and others. For example, stricter cancellation penalties are imposed during high season dates such as peak winter, peak summer, Thanksgiving, Christmas, New Years, etc., special events, etc.
TRAINS
- Physical train tickets must be in our office 7 days before travel date in order to be able to be processed for refunds.
- Penalties are subject to specific trains and can range from 25% penalty to being non-refundable.
Additional Cancellation Fees (in addition to any airline, hotel, trains and other supplier cancellation fees):
- 30 days or more prior to departure: $25 per passenger
- Within 30 days prior to departure: $50 per passenger
- Within 15 days prior to departure: $100 per passenger
REFUNDS
- Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- EuropeanDestinations will not refund unused or partially used features including such items as hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines, hotels and rent-a-cars occasionally create overbooked conditions. These entities will compensate passengers affected by overbookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the entity directly at the time the situation arises.
- We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior to scheduled departure time.
- Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund moneys for missed flights due to airline schedule changes.
- We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities or services. Please take note that the lower the price the lower the quality.
- We will not refund moneis for train tickets that have been lost, stolen or left at home. You must have physical tickets in your possessions to board trains in Europe.
- Rent-a-cars have a minimum stay requirement of 3 days. You may use less than the 3 days but we cannot refund the difference upon return from your trip.
- In certain situations, refunds cannot be issued until receiving appropriate verification and approval from our vendors, this process can be lengthy. A resolution can sometimes take between 30 and 60 days.
FLIGHT RULES & REGULATIONS
- Please read all rules and restrictions carefully.
- Flight details, including airlines, aircraft, times, and prices, are subject to change.
- Tickets cannot be refunded, transferred, or exchanged. Tickets are only valid on the dates and times indicated.
ACCOMMODATIONS
All hotel descriptions reflect the most updated information provided by the property at time of printing. European Destinations cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, European Destinations is not responsible for any charges incurred by the traveler in utilizing such amenities and client agrees not to make European Destinations responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotel’s management during the passenger’s stay and will not make European Destinations responsible for the dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay and not make European Destinations responsible for any financial compensation due to the overbooking situation. EuropeanDestinations is not responsible for any changes initiated by the passenger after departure.
TRAINS
Reservations for train seats cannot be issued until 60 days or less before travel. Some overnight premier trains in Europe have limited availability. Schedules and routes are subject to change.
NOT INCLUDED:
- Airport departure or entry taxes not included in ticket taxes. Passengers must pay in cash on location.
- Documentation: All travel documents are the responsibility of the passenger. A valid passport is required. Please verify documentation with appropriate consulate of the country that you are visiting as visas and/or vaccinations may be required.
- Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
- Hotel bellmen and chambermaid service.
- Tips and gratuities of any kind.
TRAVEL INSURANCE
We highly recommend Travel insurance.
Within 10 days of purchasing the program, we will process a full refund of the insurance premium to You, as long as You have not already departed on Your trip or filed a claim. No refund shall be paid to You after 10 days of purchasing the program.
For coverage information please click here.
RESPONSIBILITY:
EuropeanDestinations, 8452 South Tamiami Trail, Sarasota, FL 34238, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. EuropeanDestinations is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of EuropeanDestinations, since changes in Government regulations and labor agreements cannot always be anticipated in advance. EuropeanDestinations is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale.
(Terms and conditions are subject to change without notice)
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